SHOPPING INFORMATION
1) How do I search for an item on Arcade
Avenue.Com?
You can search for an item on Arcade Avenue.com
by placing a keyword in the "PRODUCT
SEARCH" box, which is located on every
page of the site. To narrow the search, please
be as specific as possible. If you know the
item number, place it in the "PRODUCT
SEARCH" box and the item's Product Detail
will be displayed.
2) What forms of payment do you accept?
Arcade Avenue.com accepts Visa and MasterCard
credit cards.
3) Does Arcade Avenue.com accept debit cards?
Arcade Avenue.com accepts all debit cards
that display the MasterCard or Visa logo.
4) Can you send me a catalog?
Our Web site is our catalog.
We regret that
we do not distribute a
paper catalog.
5) Will Arcade Avenue.com send an order confirmation
via e-mail?
At the completion of the order placement,
Arcade Avenue.com will quickly produce an
order receipt that details your purchase,
which you can print for your records. You
will also receive an order confirmation by
e-mail.
6) How can I find out the status of an order
placed online?
Your order becomes available for status-tracking
24 hours after it is placed. You can track
your order status online by clicking the
"Order Status" link which can be
found on every page of our site. You'll only
need to enter your registered e-mail address
and password.
7) What is Arcade Avenue.com's return policy?
If you are not satisfied with an Arcade Avenue.com
purchase for any reason, please send it back
to us for a replacement or for a refund,
provided that the product is returned in
its original condition and provided that
it wasn't damaged after we had delivered
it to you. Non-Sale Items must be returned
within 30 days of receipt of your shipment.
Sale Items must be returned within 14 days
of receipt of your shipment.
8) How do I return an item?
Please use the original shipping box and
packing materials. Please make sure that
the return address is the only address showing
on your package. For your protection, return
the product via Express Mail Service or any
other courier with tracking information,
prepaid and insured. For more information
of returning unwanted merchandise, please
refer to our Return policy page.
9) What is the Wish List and how does it
work?
A Wish List is a private, secure place where
you can save items from Arcade Avenue.com
that you are interested in purchasing at
a later date. That way, you don't have to
search for them again later. You can also
view Wish Lists that your family and friends
have created.
10) How do I access my Arcade Avenue.com
Wish List?
Your e-mail address and password are all
you need to visit your own personalized Arcade
Avenue.com Wish List.
11) How do others access my Arcade Avenue.com
Wish List?
Simply give your friends and family the e-mail
address you chose when you created your Arcade
Avenue.com Wish List. Then, all they need
to do is click the "View Wish List"
link which can be found on every page of
Arcade Avenue.com site.
12) How do I manage my Arcade Avenue.com
Wish List?
Simply click on the "Manage Wish List"
link which can be found on every page of
Arcade Avenue.com site, and enter your registered
e-mail address and password. You can view
the products you wish to purchase or remove
unwanted products.
13) How does Arcade Avenue.com select and
present merchandise?
Merchandise is selected
based on product
uniqueness, quality, demonstrability,
timeliness,
and appeal. We travel to
research product,
explain and demonstrate
every item in an
entertaining, informative,
and friendly presentation.
14) How can I contact Arcade Avenue.com with
a suggestion or product ideas?
At Arcade Avenue.com, customer satisfaction
is our top priority, and we always appreciate
comments and ideas from our valued customers.
Please e-mail your product suggestions or
ideas at feedback@arcadeavenue.com.
15) What makes Arcade Avenue.com special?
Each and every item is backed by our unconditional,
30-day money-back guarantee. Not only do
Arcade Avenue.com customers shop with confidence,
but they shop in confidence. All Arcade Avenue.com
customers are kept confidential. We do not sell or rent our lists to any other agencies. Regardless of the hour, the weather, or
your location, you can order - at any time
of the day or night. We ship your orders
promptly via proven carrier, keeps millions
of satisfied customers coming back.
SHIPPING INFORMATION
1) How much do you charge for shipping?
Shipping charges aren't included in the product
price. We calculate our rates per shipment,
based on total actual weight or cubic weight.
We calculate shipping cost this way : Base
Price + (Total Weight x shipping rate) =
Total. For more information, please go to
our Shipping Policy page.
2) What shipping options are available?
Philippine products are shipped via UPS Worldwide
Express by our Philippine
supplier and scheduled
to arrive within 4-5 business
days of receipt
of your order, but, depending
on the country
of destination.
In the event of a delay, we will notify you
via e-mail.
3) Can orders be shipped to foreign countries?
Arcade Avenue.com ships product only to selected
countries or regions, namely, Japan, Singapore,
North America, Canada, Europe, New Zealand,
Australia, provided also, that address, must
be a physical location address. We regret
that we cannot ship to a P.O. Box address.
4) How long does it take to receive my order?
You'll find more information about shipping
times on our Shipping Policy page. For your convenience, we offer UPS
Worldwide Express for shipment of Philippine
products from Philippines.
SECURITY INFORMATION
1)When I submit credit card information online,
is it secure?
The security of your credit card information
is a priority to us and to you. Arcade Avenue.com
utilizes advanced security technology to
process and safeguard your information. Every
page in the Arcade Avenue.com ordering process
that requests credit card information uses
Secure Sockets Layer (SSL), 128-bit encryption
from Equifax.
2)Will Arcade Avenue.com sell or rent my
e-mail address information to other companies?
We use the personally identifiable
information
you provide for internal
purposes only, such
as confirming and tracking
your order, subscription
or registration, analyzing
trends and statistics,
informing you of our new
products, services
and offers, etc.
3) Does Arcade Avenue.com give out the names
of their customers?
Absolutely not. Arcade Avenue.com has never
shared our customers' names with a third
party. We protect our customers' privacy
the same way we protect our own. For more
information, please read our Privacy Policy.
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